Shipping/Returns & Exchange
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
All return inquiries are handled on a case by case basis. That being said, we strive to provide perfect products and services for you, and we know that order satisfaction is a large part of that.
We put love and care into everything we do and want all to have the utmost positive experience, not only with our goods, but also with our team. Each request is handled fairly and thoughtfully, so we ask you to note that it may take up to 1 business day for a response in periods of high volume, and to please inquire fairly and thoughtfully as well.
In that event that your order arrives damaged or defective, we are here to sort that out as quickly as possible for you! Please reach out to us at firstname.lastname@example.org - we sincerely apologize for the inconvenience.
HOW DO I CANCEL AN ORDER?
If you would like to cancel your order we would be more than happy to. However this has to be done before your order has been shipped. Please contact email@example.com with your order number as soon as you want to cancel and let us know why you changed your mind.
WHEN WILL MY ORDER SHIP?
Your order will be shipped within 48 hours from when you place your order. With that being said, sometimes there are slight delays but we try our best to keep fulfillment within this timeframe.
WHAT SHIPPING CARRIER DO YOU USE?
We use either USPS or UPS to help fulfill your orders.
HOW DO I TRACK MY ORDER?
You will receive an email once your order has been processed and is ready to ship out. This will have your tracking number as well as an order breakdown.
You can update your order after it is placed however this has to be done as soon as possible. Because if your order has been processed and fulfilled we are unable to make any changes to your order. Please contact firstname.lastname@example.org with your order number as soon as you want to edit your order and we would be more than happy to make any adjustments.
WHAT IF MY PRODUCT(S) ARRIVED DAMAGED?
Although we have a team that is very mindful of packing and preparing orders. We know that sometimes during transit items can be damaged. If your product(s) arrive damaged please reach out to email@example.com with your order number to help rectify the situation.